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Updated 5/21/2026

Shipping Policy

TommyMeow — Your Idea, Your Style Last updated: May 20, 2026

At TommyMeow, every order is custom-printed on demand just for you. That means your item is produced fresh before it ships — so it arrives exactly as designed. Here's everything you need to know about how we get your order from our studio to your doorstep.

1. Production Time

Before your order ships, it goes through our print-on-demand production process:

| Step | Timeframe | |---|---| | Design preparation & quality check | Same day (within hours of order) | | Printing & garment preparation | 1–3 business days | | Quality inspection & packaging | Included in production window | | Total production time | 1–4 business days |

Please note: Production time is separate from shipping/delivery time. Your total wait time = production + shipping.

Orders placed on weekends or public holidays begin production on the next business day.

2. Delivery Times & Shipping Destinations

We ship to over 120 countries worldwide through our trusted network of fulfilment and carrier partners.

Estimated Delivery After Dispatch

| Destination | Standard Shipping | Express Shipping | |---|---|---| | 🇺🇸 United States | 3–5 business days | 1–2 business days | | 🇬🇧 United Kingdom | 3–5 business days | 1–2 business days | | 🇪🇺 European Union | 5–8 business days | 2–4 business days | | 🌍 Rest of World (International) | 15–30 business days | 5–10 business days |

Important: Delivery estimates begin from the date of dispatch, not the date of order. During peak seasons (e.g., Black Friday, Christmas), please allow additional time for both production and delivery.

3. Shipping Rates

Shipping costs are calculated at checkout based on your location, selected shipping method, and order weight.

Subscription Plan Benefits

Subscribers enjoy discounted and free shipping as part of their plan:

| Plan | Shipping Benefit | |---|---| | Free | Standard shipping rates apply at checkout | | Pro ($19/mo) | Discounted shipping on all orders | | Business ($79/mo) | Free standard shipping on all orders |

Promotional free-shipping offers are announced via email and on the TommyMeow homepage. Offers may have minimum order requirements and expiry dates.

4. Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive an automatic shipping confirmation email containing:

  • Your carrier's name
  • Your unique tracking number
  • A direct link to track your shipment in real time

You can also view your tracking information at any time by visiting: 👉 www.tommymeow.com/orders/track

or by logging into your account and navigating to My Orders.

5. Customs, Duties & Import Taxes

For international orders (outside the country of fulfilment), your shipment may be subject to:

  • Customs duties
  • Import taxes or VAT
  • Brokerage or handling fees levied by the destination country's customs authority

These charges are entirely the responsibility of the customer and are not included in our prices or shipping fees. We have no control over these charges and cannot predict their amount.

If you are unsure about import costs, we recommend contacting your local customs office before placing an order.

Please note: Refusing a package due to customs fees does not qualify for a refund, as the item has already been produced and shipped.

6. Shipping to P.O. Boxes & APO/FPO Addresses

We are able to ship to P.O. Boxes and APO/FPO/DPO addresses in select regions. Please note that delivery to these addresses may take longer than standard estimates. Express shipping may not be available for these address types.

7. Lost, Delayed, or Missing Orders

If your order has not arrived within the estimated delivery window, please follow these steps:

  1. Check your tracking link — the carrier may have left a delivery notice or your package may be held at a local post office or collection point.
  2. Allow a few extra days — international shipments can occasionally be delayed by customs or carrier disruptions.
  3. Contact us — if your order is significantly overdue, email us at support@tommymeow.com with:
    • Your order number
    • Your full shipping address
    • Your tracking number

We will open an investigation with the carrier and work to resolve the issue as quickly as possible.

Timeframes for reporting lost shipments:

| Destination | Report After | |---|---| | United States & United Kingdom | 15 days after dispatch | | European Union | 20 days after dispatch | | International | 45 days after dispatch |

8. Incorrect Shipping Address

Please double-check your shipping address carefully at checkout. Once an order enters production, we are unable to modify the shipping address.

If you notice an error immediately after placing your order, contact us at support@tommymeow.com as soon as possible. We will do our best to update the address before production begins, but this cannot be guaranteed.

TommyMeow is not responsible for orders shipped to an incorrect address provided by the customer.

9. Damaged in Transit

If your item arrives damaged due to shipping, please:

  1. Take clear photographs of the damaged item and packaging.
  2. Email support@tommymeow.com within 14 days of delivery with your order number and photos.

We will arrange a replacement or refund in line with our Returns Policy.

10. Questions?

Our support team is available to help: