Returns Policy

TommyMeow — Your Idea, Your Style Last updated: May 20, 2026

We stand behind every single TommyMeow order. Because every item is custom-printed on demand especially for you, our returns policy is tailored to reflect that — but we will always make things right if something goes wrong on our end.

1. Our Promise

If your item arrives damaged, defective, or significantly different from the design you approved, we will offer you a free replacement or a full refund — no hassle, no quibbling.

2. What Can Be Returned or Refunded

✅ Eligible for Return / Refund / Replacement

| Issue | Resolution | |---|---| | Item arrived damaged or broken | Free replacement or full refund | | Print quality is defective (e.g. fading, cracking, smearing) | Free replacement or full refund | | Wrong item sent (wrong size, wrong design, wrong product) | Free replacement or full refund | | Item lost in transit (see timeframes in Section 6) | Free replacement or full refund | | Item has a manufacturing defect (e.g. seam tear, unravelling) | Free replacement or full refund |

❌ Not Eligible for Return / Refund

| Situation | Reason | |---|---| | Change of mind | All items are printed on demand and cannot be restocked | | Incorrect size ordered | Please refer to our size guide before ordering | | Colour appears slightly different on screen vs. in person | Minor colour variation is normal due to monitor calibration | | Customs charges or import duties | These are outside our control | | Damage caused after delivery (washing, wear, misuse) | Not covered under our quality guarantee |

We provide detailed size guides and design previews to help you make the right choice before you order. We encourage you to review these carefully.

3. Reporting Window

To be eligible for a return, replacement, or refund, you must contact us within 14 days of the delivery date as shown by your tracking information.

For orders that appear lost in transit, please refer to the timeframes below before contacting us:

| Destination | Contact Us After | |---|---| | 🇺🇸 United States | 15 days after dispatch date | | 🇬🇧 United Kingdom | 15 days after dispatch date | | 🇪🇺 European Union | 20 days after dispatch date | | 🌍 International | 45 days after dispatch date |

Reports submitted outside these windows may not be eligible for a resolution.

4. Condition Requirements

For damaged or defective item claims, the item must be:

Unworn and unwashed (except where wear/washing revealed the defect)
In its original packaging where possible
Accompanied by photographic evidence of the issue

Note: You do not need to return the item before we begin your resolution — we will advise on this during the claims process.

5. How to Start a Claim

Getting a resolution is simple. Just follow these three steps:

Step 1 — Gather your information

Your TommyMeow order number (found in your confirmation email or account)
Clear photos showing the issue (e.g. the defect, damage, or incorrect item)
A brief description of the problem

Step 2 — Contact us Email returns@tommymeow.com with the above information. Please use the subject line: Return Request — Order #[your order number]

Step 3 — We'll take it from there Our team will review your claim within 1–2 business days and get back to you with:

Confirmation of eligibility
Your chosen resolution option (replacement or refund)
Next steps (including a prepaid return label if required)

6. Refunds

Once your claim is approved:

Refunds are issued to your original payment method (credit card, PayPal, etc.) within 5–7 business days of approval.
You will receive an email confirmation once the refund has been processed.
Please allow additional time for your bank or payment provider to post the funds to your account.

Refunds are processed in USD. Currency fluctuations between the time of purchase and refund are outside our control.

7. Replacements

If you choose a replacement:

Your replacement order will be produced and shipped as a priority.
You will receive a new order confirmation and tracking number by email.
Replacements are subject to product availability. If the original product is no longer available, we will offer a full refund instead.

8. Exchanges

We offer size exchanges where the same design and product is available in your desired size.

Size exchanges are available if the error was ours (wrong size shipped). Email us and we will arrange it at no cost to you.
Size exchanges for incorrect size ordered by the customer are not available under our standard policy, as items are produced on demand. However, please contact us at support@tommymeow.com and we will do our best to assist.
Design or colour changes require a new order to be placed.

9. Subscription Credits

If you used AI credits to generate a design and the resulting printed item has a quality defect, your AI credits will be fully restored upon confirmation of your claim.

10. Consumer Rights

Nothing in this policy affects your statutory rights under applicable consumer protection law. If you are based in the UK or European Union, you may have additional rights under the Consumer Rights Act 2015 (UK) or the EU Consumer Rights Directive.

11. Contact Us

Our team is ready to help resolve any issue quickly and fairly:

Email: contract@tommymeow.com
General Support: support@tommymeow.com
Live Chat: Available at www.tommymeow.com — average reply time under 2 minutes